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   Rutgers University
Frequently Asked Questions

Why do I need to sign-up?
You can browse through our website without having to sign-up.  However, in order to register for courses online through our Web site, as well as join our mailing list, you need to sign-up and create a username and user profile.  Signing-up is quick and easy.  Simply click here to begin.

Why should I register for courses online?
By registering for courses online, you will be able to keep track of your schedule, add and drop courses instantly, and pay your tuition costs with a credit card.  Registering for courses online is the quickest and easiest way to register for our courses.


Why do I need to have cookies enabled to login?
A cookie is a small text file that our website temporarily places in your browser. Once you login, you will not have to log-in again and you will also be able to register for our courses.  The cookie keeps track of your progress as you go from page to page.

You must have "Cookies Enabled" specified on your browser in order to login.


Why do I need to have Javascript enabled?
If you are registering for a course that requires a fee, you must have Javascript enabled in your browser to register.  The reason for this is because the credit card processing system relies heavily on Javascript.  If you do not have Javascript enabled, we will not be able to process your credit card information.

What if I cannot register online?
If, for whatever reason, you are unable to register for one of our courses online, then click here and print out the registration form.  Once you have printed out the form, simply fill it out and send it to:

National Transit Institute
Rutgers, The State University of NJ
120 Albany Street, New Brunswick, NJ 08901-2163

If no payment is required, please fax your registration to: (732) 932-1707.


Is there a refund policy?
Cancellation with full refund will be accepted until 14 days prior to the class. No refunds will be given for cancellations received after that date. Tuition will be billed if a faxed or written cancellation is not received and acknowledged from NTI. Refunds take a minimum of five weeks to process. Those who have registered but are unable to attend may send a substitute. Do not drop the course online, rather call the program coordinator for that course and advise them of any substitutions by calling (732) 932-1700.

What is your tuition policy for courses?

Government Program Responsibility- Offerings that FTA has identified as part of their program.

Tuition shall be waived for federal, state and local government employees who work in the transportation or related areas. This includes, but is not limited to, transit system employees, metropolitan planning organization employees and staff of public universities who are involved in transportation or related areas (such as planning, public policy). This includes staff that is directly contracted by a unit of state or local government but is actually employed by a third party. In such an instance, there must be a direct contractual relationship and if it were not for the contracting, the employee would be working directly for a public sector employer. Further, such staff must be permanent in nature and not working for a single, limited duration purpose.
 
If an attendee does not meet the tuition waiver criteria then tuition must be charged.
 
Non Government Program Responsibility Offerings 
Tuition shall be charged to all participants unless indicated FREE in the course listing.

Questions? Call NTI for additional information.

What is included in my tuition?
Tuition (where applicable) includes all course materials. Participants are responsible for their own travel, accommodations and meals.

How do I change my user information after I already signed-up to the website?
If you have already sign-up to the Web site, then changing your user information is simple.  Simply sign-in to the Web site using your username and password.  Once you are logged in, click on the 'My Profile' link at the top right section of the Web site.  The page will display the information that you had provided to us when you originally signed-up.  If you need to change any of the information, click on the 'Edit Profile' button and edit any or all of the information in the form.  Once completed, click on the 'Update' button at the bottom of the page.

I forgot my username/password? How can I get it again?
If you have forgotten your username/password, then click here and enter your email address.  When you click on the 'Email me my information' button, an email will be sent to you with your username/password information.  Please note that the email address you use is the same email address that you supplied when you first signed up to our website.

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