Paratransit Management & Operations Course

Length: 2 Day(s)

Audience:
This course is intended for people who manage or operate paratransit services. This is a comprehensive course. The content is geared for people who have experience working with paratransit services.

Description:
The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:

• History of demand response service and where the industry is today
• The relationship between managing and providing paratransit service
• Developing policies and procedures for your paratransit department
• Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
• Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
• Scheduling techniques that are based on your agency's resources and local transit environment
• Controlling costs and billing methods
• Technology's role in paratransit service
• Customer service throughout the paratransit department

Fee:
Tuition shall be waived for federal, state and local government employees who work in transportation or related areas.

Fee for contractors and consultants: $300.00

CEU's: 1.4

Telephone:  (732) 932-1700
Email:  msirleaf@nti.rutgers.edu
 

Available Course Sections: 

To be determined, contact course manager for more information.

 

All training is held in accessible facilities.  Please advise NTI a minimum of three weeks in advance if you require any special arrangements or materials.

NTI reserves the right to limit participation from any one agency